Delete your account
Permanently delete your Upper Route Planner account from Settings > User Settings, what to do before you start, and how this differs from removing a single driver.
If you no longer need Upper, you can permanently delete your account from your settings. This removes your access to your account and its data, so take a moment to save anything you'll want to keep first.
Permanently deleting your account cannot be undone. Make sure you've saved any routes, contacts, or records you need before you start.
Before you delete
- Save what you need. Once your account is deleted, you won't be able to sign back in to retrieve your routes, contacts, or performance history.
- Check your billing. If you're on a paid plan, review your billing before deleting — see Billing in your account menu.
- Consider deactivating a driver instead. If you only want to remove one person rather than your whole account, you don't need to delete the account — deactivate or remove that driver from the Users page.
Delete your account
Open User Settings
Sign in to my.upperinc.com, then go to Settings and open General > User Settings.
Scroll to the delete section
At the bottom of the page, find the section Permanently Delete Your Upper Route Planner Account.
Confirm deletion
Select Yes, I want to delete account and follow the prompts to confirm.
Troubleshooting
Related
Data retention
An overview of the data your Upper account holds — routes, stops, contacts, and performance history — and where to ask about how it's stored and handled.
API & Integrations
An overview of how Upper connects to your other systems — find your API token, send live updates with webhooks, and connect an existing store or platform.