When you're unable to deactivate a user, this is usually due to system restrictions that prevent deactivation while certain conditions exist.
Common reasons include:
If the user is a driver, they may have active/incomplete routes assigned to them.
User is currently logged into the web or mobile app. You can log them out first and then deactivate them.
User has Admin privileges that prevent deactivation.
You may lack sufficient permissions to deactivate this user
To resolve this issue, check each of these conditions and address any that apply before attempting to deactivate the driver again.