Get help
Where to find answers in Upper: the in-app Help & FAQ, the support chat, the email team, and links to download the mobile apps.
Stuck on something or want to learn more? Here's where to find answers, reach a person, and get the mobile apps.
Help inside Upper
You can get help without leaving the app:
- Help & FAQ — open it from the bottom of the left sidebar to browse answers to common questions.
- FAQ — also available from your profile menu.
- Support chat — use the chat bubble in the bottom-right corner of the web app to start a conversation.
Email the team
For anything you can't resolve in the app — including questions about plans, API access, connecting your store or system, or enabling extra account options — email support@upperinc.com.
Get the mobile apps
Your drivers run their routes from the Upper mobile app. Find the download links — Apple App Store and Google Play — under Download app at the bottom of the left sidebar. A driver signs in with the email you added for them under Manage → Users.
Useful links
- App URL: my.upperinc.com
- Support email: support@upperinc.com
Keep learning
Set up customer notifications
Turn on automatic SMS and email updates so your customers get an ETA and a live tracking link as their delivery moves through the day.
Access historical data
Reach historical route, stop, and driver data in Upper from the Dashboard KPIs, the Analytics reports with export, or the Route Plan for a specific route.