Get help
Where to find answers in Upper: the in-app Help & FAQ, the support chat, the email team, and links to download the mobile apps.
Stuck on something or want to learn more? Here's where to find answers, reach a person, and get the mobile apps.
Help inside Upper
You can get help without leaving the app:
- Help & FAQ — open it from the bottom of the left sidebar to browse answers to common questions.
- FAQ — also available from your profile menu.
- Support chat — use the chat bubble in the bottom-right corner of the web app to start a conversation.
Email the team
For anything you can't resolve in the app — including questions about plans, API access, connecting your store or system, or enabling extra account options — email support@upperinc.com.
Get the mobile apps
Your drivers run their routes from the Upper mobile app. Find the download links — Apple App Store and Google Play — under Download app at the bottom of the left sidebar. A driver signs in with the email you added for them under Manage → Users.
Useful links
- App URL: my.upperinc.com
- Support email: support@upperinc.com
Keep learning
Set up customer notifications
Turn on automatic SMS and email updates so your customers get an ETA and a live tracking link as their delivery moves through the day.
Upper Crew API
A REST API for developers and automation tools to programmatically manage routes, stops, drivers, and webhooks in Upper Crew.