Login issues can often be resolved by following a few simple checks. Use the troubleshooting steps below to regain access:
Verify your login method
Confirm whether you signed up with email/password or Google authentication.
Ensure you’re not trying to access Upper Crew with Upper Solo credentials.
Check your credentials
Double-check that your email address is entered correctly.
Ensure Caps Lock is turned off when entering your password.
Try typing your password in a text editor first to confirm accuracy, then copy-paste it.
Clear browser-related issues
Clear your browser’s cache and cookies for upperinc.com.
Disable any browser extensions that might interfere with login.
Try logging in via an incognito/private browsing window.
Test access using a different browser (e.g., Chrome, Firefox, Safari).
If you’re still experiencing login errors, please contact us directly using the live chat option located in the bottom-right corner.