Yes, with the Rebranding Email & SMS Alerts addon.
Standard Setup (Default):
SMS sent from Upper's phone numbers
Emails sent from [email protected]
Your company name appears in messages
Custom Phone Number Setup Requirements:
Rebranding Email & SMS Alerts add-on: $25/month per company
Enterprise Twilio account (separate signup required)
Purchase dedicated phone number through Twilio
Setup Process:
Subscribe to Add-on: Add Rebranding addon from Marketplace
Create Twilio Account: Sign up for Twilio Enterprise account
Buy Phone Number: Purchase your preferred number through Twilio
Configure Integration: Connect Twilio account to Upper
Test System: Send test messages from your custom number
Benefits:
Customers see YOUR phone number, not Upper's
Professional brand consistency
Better customer recognition and trust
Improved response rates
Cost Breakdown:
Upper Rebranding Addon: $25/month
Twilio Enterprise: Variable costs (contact Twilio)
Phone Number: ~$1-5/month (varies by number type)
SMS Rates: Same as standard Upper rates