Setting up your delivery notification system ensures customers receive timely updates about their deliveries through automated email and SMS communications. This process customizes how your business communicates with customers throughout the delivery process.
Follow these steps to configure your notification system:
Step 1: Access Notification Settings
Navigate to Settings > Notifications
You'll see toggles for each notification type
Step 2: Basic Configuration
Company Name: This appears in all customer communications
Date Format: Choose how dates appear in notifications
Email Delivery Updates: Toggle to enable/disable email notifications
Step 3: Configure Each Notification Type
Click on any notification to customize:
Subject Line: Edit the email subject (44-50 character limit)
Message Content: Write your custom message
Preview Section: Shows exactly what customers will see
Step 4: Add Dynamic Information
Use these tags to personalize messages:
Company Name - Your business name
Delivery Date - Scheduled delivery date
Delivery Time - Expected delivery window
Arriving In - Time until arrival
Customer Name - Recipient's name
Customer Business Name - Business recipient name
Customer Email - Customer's email address
Customer Phone - Customer's phone number
Earliest Time - Earliest delivery time
Latest Time - Latest delivery time
Tracking Link - Live tracking URL
Signature - Delivery signature
Photo - Delivery photo
License Type - Vehicle license information
County - Delivery location county
Step 5: Enable SMS (Optional)
Toggle on Text Message (SMS)
Add balance to your SMS account (pay-per-message)
Set up auto-recharge to avoid service interruptions
Follow the same process as above to set up text notifications
Step 6: Save Settings
Click Save after making changes to activate your notification system.