Upper's notification system automatically keeps your customers informed about their deliveries through email and SMS updates. The system tracks delivery progress and sends timely updates without requiring manual intervention from your team.
Key Components:
Automated Messaging: Sends updates based on delivery status changes
Multi-channel Communication: Both email and SMS options available
Real-time Tracking: Customers receive tracking links and time estimates
Customizable Content: Personalize messages with your company branding
Where to Find Notifications:
Go to Settings in your dashboard sidebar
Select Notifications from the settings menu
Here you'll see all notification types and configuration options
How it works:
The notification system operates automatically based on your driver's route progress and delivery status updates.
Automatic Triggers:
Out for Delivery: Triggered when driver starts their route or approaches customer location
After Delivery: Sent immediately when driver marks delivery as complete
Missed Delivery: Activated when driver marks delivery as failed/missed
Notify Next Customer: Sent when driver completes previous delivery and moves to next stop
What Customers Receive:
Delivery time windows (e.g., "between 12:30 PM and 01:30 PM")
Live tracking links to monitor driver location
Your company name and contact information
Professional, branded messages
Once set up, the system runs automatically. Your drivers just need to update delivery statuses in their mobile app, and notifications are sent instantly.