Synchronization issues between your dispatch dashboard and driver mobile apps typically result from connectivity problems affecting data transmission between devices and Upper's servers.
Common Sync Issues:
Driver-Side Factors:
Mobile Data Limitations: Insufficient cellular coverage or data throttling
Battery Optimization: Device power-saving features limiting app background activity
App Status: Driver app running in background without active foreground status
Device Memory: Insufficient RAM causing the app to close unexpectedly
Dispatcher-Side Factors:
Browser Issues: Outdated browsers or extensions interfering with dashboard functionality
Network Restrictions: Corporate firewalls or network policies blocking certain connections
Multiple User Access: Concurrent dashboard access causing update conflicts
Resolution Strategies:
Driver App Restart: Have drivers close and reopen the Upper app to establish fresh server connections. Ask driver to hit "Backup & Sync" after.
Browser Refresh: Refresh your dispatcher dashboard or try a different browser
Connection Verification: Test internet speed and stability on both ends
Location Verification: Ensure drivers are in areas with adequate cellular coverage
If sync issues persist despite good connectivity and proper troubleshooting, contact technical support for server-side investigation.