When your dashboard data appears incorrect, this can usually be resolved by checking a few common causes. Dashboard data issues often stem from filter settings, synchronization delays, or route status problems.
If your dashboard data appears incorrect, please follow these troubleshooting steps:
Check Your Filters: Ensure you have the correct date range selected and that all filters are set as intended.
Refresh Your Data: Click the refresh icon on your dashboard. Data typically syncs every 15 minutes, but this action can force an immediate refresh.
Verify Route Status: The reports reflect historical data. Make sure your routes have been marked as "Completed" in the system, as in-progress routes may not be fully reflected in some reports, especially if drivers are not in an area with good network coverage.
Troubleshoot Your Browser: If the issue persists, try clearing your browser's cache. You can also try logging out and logging back into your account.
Ask drivers to backup data from their phones: Ask drivers to select "Backup & Sync" option from their phones, in an area with good internet connection.
Contact Support: If you continue to see incorrect data, please reach out to our support team with details about what data is inaccurate.