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Upper Workflow Overview

R
Written by Riddhi Patel
Updated over 3 months ago

The 5-Step Upper Process

Upper simplifies complex routing into a streamlined 5-step workflow that saves hours daily:

1. Import Your Stops

  • Excel/CSV upload: Bulk import hundreds of addresses instantly

  • Manual entry: Add stops one by one with full address validation

  • Photo capture: Take pictures of delivery manifests (coming soon)

  • Map drawing: Click directly on the map over all uploaded locations

2. Optimize Your Routes

  • Advanced algorithms: Process up to 500 stops in under 30 seconds

  • Smart constraints: Factor in time windows, priorities,driver preference, driver availability and vehicle capacity

  • Real-time traffic: Dynamic optimization based on current conditions

  • Multiple vehicles: Automatically balance routes across your fleet

3. Dispatch to Drivers

  • One-click assignment: Send optimized routes directly to driver phones

  • Real-time sync: Updates appear instantly on mobile devices

  • Navigation ready: Seamless handoff to preferred navigation apps

  • Driver notifications: Automatic alerts for route changes

4. Track Progress

  • Live GPS monitoring: See exactly where each driver is in real-time

  • ETA updates: Automatic customer notifications with accurate arrival times

  • Route deviations: Instant alerts for off-route activities

  • Performance monitoring: Track on-time delivery rates and efficiency

  • Time saved: Eliminate constant check-in calls and status updates

5. Capture Delivery Proof

  • Digital signatures: Electronic "sign on glass" capture

  • Photo documentation: Multiple photos per delivery for dispute resolution

  • Delivery notes: Custom instructions and completion details

  • Automatic sync: Instant upload to dispatcher dashboard

  • Time saved: No more paper forms or manual documentation

What Makes This Different from Basic Navigation

Basic navigation apps like Google Maps are designed for single destinations. They can't:

  • Handle more than 10 stops efficiently

  • Consider business constraints like time windows

  • Balance routes across multiple drivers

  • Provide fleet management capabilities

  • Capture proof of delivery

  • Generate business analytics

Upper's workflow is specifically designed for multi-stop operations, turning hours of manual work into minutes of automated efficiency.

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